Please read this Privacy Policy carefully. Best Propane Gas ("we," "us," or "our") operates the website propanegasconsultation.com. We are an independent consultation and assistance service — not a propane gas provider. This policy describes how we handle personal information submitted through our website or via phone contact.
Overview
Your privacy is important to us. We are committed to being transparent about the data we collect and how it is used. We collect only the minimum information necessary to provide our consultation and referral service, and we do not sell your personal information to third parties for marketing purposes.
By using our website or contacting us, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect information you voluntarily provide to us. This may include:
- Contact Information: Your full name, phone number, and email address (if provided).
- Location Information: Your city, state, or general region, so we can match you with nearby providers.
- Service Preferences: The type of propane service you are seeking (e.g., new connection, refill, general inquiry).
- Message Content: Any additional details or questions you submit through our contact form.
- Call Records: If you contact us by phone, we may retain a record of the call for service and quality purposes.
We also automatically collect certain technical data when you visit our website:
- Device and Browser Data: Browser type, operating system, and screen resolution.
- Usage Data: Pages visited, time spent on pages, and links clicked.
- IP Address: Your approximate geographic location based on IP address.
We do not collect sensitive personal data such as payment information, social security numbers, or government-issued ID numbers at any stage of our service.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiry and provide consultation assistance.
- To connect you with relevant third-party propane service providers in your area.
- To follow up on your request and provide support during the referral process.
- To improve our website, services, and user experience.
- To monitor and prevent fraudulent or abusive activity on our platform.
- To comply with legal obligations where applicable.
We do not use your information to send unsolicited marketing emails or spam. Any follow-up communication from us will be directly related to the service request you submitted.
Sharing Your Information
As a consultation and referral service, sharing certain details with third-party providers is a core part of how we operate. Here is how we handle that:
- Service Providers: We share your contact details and location with local, independent propane gas service providers for the purpose of fulfilling your service request. This is the primary function of our service and you consent to this sharing by submitting a request.
- Service Partners: We may share limited data with trusted third-party tools that help us operate our website (such as analytics or form-handling services). These partners are contractually required to protect your data.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
We do not sell, rent, or trade your personal information to advertisers or unrelated third parties.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential Cookies: Required for the website to function correctly (e.g., form submissions, session management).
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., which pages are visited most). This data is aggregated and anonymous.
- Preference Cookies: Remember your settings and choices for a better experience on return visits.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. We do not use cookies to serve targeted advertising.
Data Security
We take the security of your personal information seriously. We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration.
These measures include:
- Secure HTTPS encryption on all pages of our website.
- Restricted internal access to personal data on a need-to-know basis.
- Regular review of our data handling practices.
Please note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You submit information at your own risk.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
- Contact form submissions and call records are typically retained for up to 12 months from the date of submission.
- After this period, data is securely deleted or anonymised.
- If you request deletion of your data before this period, we will honour that request (see Your Rights below).
Your Rights
You have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may ask us to correct any inaccurate or incomplete data.
- Right to Deletion: You may request that we delete your personal data, subject to any legal obligations to retain it.
- Right to Withdraw Consent: You may withdraw consent to our processing of your data at any time.
- Right to Complain: You have the right to raise a complaint with the relevant data protection authority in your jurisdiction.
To exercise any of these rights, please contact us at info@propanegasconsultation.com. We will respond within a reasonable timeframe.
Third-Party Links
Our website may contain links to third-party websites or reference third-party service providers. These external sites have their own privacy policies, which we do not control and are not responsible for.
We encourage you to read the privacy policies of any third-party websites you visit. A link from our website does not constitute an endorsement of that site's privacy practices.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a minor has submitted information to us without parental consent, please contact us immediately and we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
Best Propane Gas – Independent Consultation Service
Website: propanegasconsultation.com
Email: info@propanegasconsultation.com
Phone: +1 (888) 710-4929
Hours: Monday – Saturday, 8:00 AM – 6:00 PM